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Grievances Redressal

Level 1:
Borrowers may contact our customer support via:
In case the complaint is not resolved within the given time or customer is not satisfied with the solution, the customer can approach the Grievance Redressal Officer.
Level 2:
The borrower may register his/her query/complaint to the Company which shall be addressed to the Grievance Redressal in connection with any matter pertaining to business practices,outsourcing services,lending decisions,credit management, recovery and complaints relating to updation/alteration of credit information. The details of the Grievance Redressal Officer are given as follows:
  • Name of the Grievance Redressal Officer
    Ms. Pinki Jha
  • Address
    #101, First Floor, Vipul Agora Mall, MG Road, Gurugram Haryana-122001, India
  • Tel
    011-41054262 / 0124-4006603
  • E-mail ID
Level 3:
If the complaint / dispute is not redressed within a period of one month from date of its receipt, the borrower may appeal to:

Deputy General Manager,
Department of Non-Banking Supervision,
Reserve Bank of India,
Sansad Marg, New Delhi 110001
Reach out to RBI through CMS Portal.