Other Information
Grievances Redressal
Level 1:
Borrowers may contact our customer support via:
In case the complaint is not resolved within the given time or customer is not satisfied with the solution, the customer can approach the Grievance Redressal Officer.
Level 2:
The borrower may register his/her query/complaint to the Company which shall be addressed to the Grievance Redressal in connection with any matter about business practices, outsourcing services, lending decisions, credit management, recovery, and complaints relating to updation/alteration of credit information. Click here to register your complaint.
Level 3:
If the complaint / dispute is not redressed within a period of 30 days from date of its receipt, the borrower may appeal to:
Deputy General Manager,
Department of Non-Banking Supervision,
Reserve Bank of India,
Sansad Marg, New Delhi 110001
or
Reach out to RBI through CMS Portal.
Deputy General Manager,
Department of Non-Banking Supervision,
Reserve Bank of India,
Sansad Marg, New Delhi 110001
or
Reach out to RBI through CMS Portal.
Contact Details
Important contact details for any specific query or concerns
Registrar and Transfer Agent
Karvy Fintech Pvt. Ltd.
Karvy Selenium Tower B, Plot No. 31&32, Gachibowli, Financial District, Nanakramguda Hydrabad-500032, Telangana
Company Secretary
Pinki Jha
#101, First Floor, Vipul Agora Mall, MG Road, Gurugram, Haryana-122001, India
Grievance Redressal Officer
Mr. Abhishek Goyal
#101, First Floor, Vipul Agora Mall, MG Road, Gurugram, Haryana-122001, India
Principal Nodal Officer
Ms. Ruchi Kalra
#101, First Floor, Vipul Agora Mall, MG Road, Gurugram, Haryana-122001, India
Contact between 10.30AM to 6.00 PM on business days.
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